Shipping & Handling

1. Order Processing (UAE Focus)

  • Orders placed Sunday-Thursday ship within 24-48 hours (excluding UAE public holidays).
  • Weekend orders (Friday/Saturday) ship next business day.

2. UAE Shipping Options

Express Shipping (3-5 Days)

  • Couriers: DHL UAE, Emirates Post Priority, Aramex
  • Tracking: Provided via SMS/WhatsApp Our UK WhatsApp Support: + 44 7351 179901
  • Our USA WhatsApp Support: + 1 682 2012851
  • support@peptidesuae.shop
  • Coverage:
    • Dubai: Jebel Ali, DIFC, Dubai Marina
    • Abu Dhabi: Khalifa City, Al Reem Island
    • Northern Emirates: Sharjah Industrial, Ajman Free Zone

Standard Shipping (7-10 Days)

  • Carrier: Emirates Post
  • Tracking: Limited updates until customs clearance

3. UAE Customs & Import Rules

  • Buyer Responsibility:
    • Verify UAE MOH regulations (mohap.gov.ae)
    • Pay any customs fees (5% VAT may apply)
  • No Reshipments for seizures by Dubai Customs or other UAE authorities.

4. Shipping Protection (UAE Only)

  • Guarantee: If undelivered within 10 business days, we reship once to a new UAE address.
  • Exclusions:
    • Incorrect/undeliverable addresses
    • Refusal by UAE customs

5. Address & Delivery Rules

  • PO Boxes: Not accepted (UAE couriers require physical addresses).
  • Failed Deliveries: AED 50 fee for redelivery.

6. Cancellations

  • Pre-Shipment: Email support@peptidesuae.shop within 12 hours.
  • Post-Shipment: Non-refundable (per UAE e-commerce laws).

7. No Returns Policy

  • Strict prohibition on returns due to:
    • Temperature-sensitive nature of peptides
    • UAE bioresearch compliance laws.
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